Experiences
Voice messages and character calls on Candy AI
Choose playback when you want to hear an audio message, or use a supported call for a microphone-based exchange. We keep the two distinct: availability and token requirements need to be checked for the option you select.
In this article
Find the audio option on your chosen profile
Open the companion's available controls before deciding how to use voice. Being able to hear one kind of audio response does not mean the same character supports calls or every video interaction.
Playing a message is not the same action as connecting a call. When you choose calling, review its separate confirmation for eligibility and any displayed rate before continuing.
Calculate from the rate shown for your call
Use the call's own confirmation to judge its cost. Suppose a beta confirmation displays three tokens per minute: a call lasting five minutes at that rate would consume fifteen tokens. Do not assume your membership removes that charge.
Apply the displayed rate only to the call it describes. This calculation is not a price list for every account, and it says nothing about the token requirement for listening to a voice message.
Set up microphone access where it is needed
Leave unrelated permissions off. Reading a text conversation does not require a camera, and you only need to enable recording access for a feature that uses it.
- Find this service in your browser's site-permission settings.
- Enable the microphone permission for the voice call you intend to make.
- If you are on mobile, inspect the browser's microphone permission in the phone settings as well.
- Reload the conversation and confirm that the microphone you want to use is selected.
Narrow down a voice problem before reporting it
Inspect your output device and volume, then confirm that the selected companion currently offers the relevant voice feature. Missing audio for one character can have a different cause from a browser blocking microphone input.
Tell our support team which character, device and browser were involved, along with the error you saw. Keep the report relevant; do not include recordings of somebody else's private conversation to demonstrate a playback issue.
Questions and answers
How can I tell if calling is available for my companion?
Look for that character's call option in your account. If it is offered, inspect the confirmation for access conditions and the rate; a catalogue entry alone does not ensure calling is available.
Must I enable recording to play back a voice reply?
To listen, you need a working speaker or other audio output, not microphone permission. Allow the microphone when you choose a supported conversation that uses your voice.
Will starting a voice call turn on two-way video?
A microphone call is an audio feature. It does not establish webcam calling; generated clips and interactive video scenes are separate formats with their own controls.