Trust & safety
Candy AI policies for accounts, content and purchases
Before using an account, submitting information, requesting content or managing a purchase, check the conditions for that action. Account use, data handling, content permission and payment changes are separate matters.
In this article
Use your account within the service conditions
Keep your account for personal use, protect its credentials and treat character exchanges as fictional. Follow the separate account steps if you want to cancel renewal or permanently remove the account.
Consider both data handling and content permission
Apply the adult-content rules to what you request, and consider personal-data handling before submitting information. A conversation's private presentation does not exclude processing by the service.
Confirm payment terms and choose the right change
Compare the full amount billed and the renewal conditions before paying, even when an offer quotes a monthly equivalent. Later, use cancellation to stop renewal or submit a separate request for refund review.
Bring policy and account questions to support
Tell us which account, transaction or content item your question concerns. Supply the references needed to locate it, while leaving out sensitive information that has no bearing on the issue.
Use our contact channel when you need a policy decision, billing confirmation or support response. None of those comes from a fictional character's answer, even if the conversation discusses your account.
Questions and answers
What conditions should I check before requesting an image?
Check content and consent requirements for both the input and result, plus access and token conditions for the feature. Consider our privacy terms for any personal data the request contains.
Can a character resolve a policy question or payment concern?
Contact support and identify the account and issue instead. A character's reply cannot change your subscription or decide a policy matter.