Memberships
Manage your Candy AI token balance
Use your tokens for the supported media and character actions you choose. We keep that spending separate from ordinary paid text chat, so a conversation's message access is not measured by its media balance.
In this article
Keep chatting separately from token-funded actions
We use tokens for actions such as generating images or video, creating characters, using voice features and opening prepared private packs. Your membership may let you enter a feature while its individual actions still draw on tokens.
If your balance runs out, your subscriber access to ordinary text chat remains available. To understand a deduction, identify the action you selected: sending a normal text message and requesting media are different uses.
Follow the monthly allocation date
We include 100 tokens each month with standard Premium and 330 with Premium Plus. Paying for a year changes the billing term, not the monthly allocation into a single grant for the whole year.
On a monthly plan, look for the allocation on your subscription's monthly anniversary. When checking your account, distinguish the date a subscription payment is collected from the date the next included tokens are due.
Read the token charge before adding more balance
Look at the selected generation or call to see the token charge for that action. Buying a pack adds its stated token quantity; it does not buy a fixed number of pictures, clips or call minutes across every feature.
Before a top-up, check the quantity, payment currency, full total and promotion terms for your account. Use the actual purchase and action prices rather than an assumed cash conversion or an offer intended for someone else.
Ask about unused tokens before your paid access ends
Contact us to clarify the treatment of unused tokens before planning to use them after your paid term. Ask about included and separately purchased balances individually; we do not promise that every unused token will carry into a later subscription.
You cannot transfer tokens, redeem them for cash or use them to settle subscription charges. If you want a refund for a purchase, follow the refund process: cancelling renewal does not submit that request for you.
Questions and answers
Why can a paid account need a token top-up?
We include a monthly token allocation rather than unlimited media actions. Once you have spent it, further pictures, video, voice or pack actions can need additional tokens.
Will paying annually release a year's tokens immediately?
No. We allocate the included tokens monthly even when you pay the subscription annually. An annual payment is not an upfront twelve-month token allocation.
How do I find the token price for an image?
Read the charge and output quantity on the image action before confirming it. The quantity in a token pack describes your purchased balance, not how many pictures every tool will generate.
Can I earn free Candy AI tokens on an unpaid account?
Our referral reward is not an unpaid-account benefit. To qualify, you must be a Premium inviter and the person you invite must activate a paid Premium subscription. Each of you receives 200 tokens only after those conditions are met. Both memberships are paid. Check the current referral eligibility terms before expecting the reward.