Help center
Get in touch with Candy AI support
Write to support@candymail.ai and say what you need investigated or changed. Identify the account and feature involved so your account, payment or content question has the relevant context.
In this article
Describe the account or feature error
Tell us which device and browser you used, the account email and the exact on-screen message. Add the approximate time, and explain whether one character or several features are affected.
Look for an existing result in your account before paying for a replacement generation. If you still need help finding it, identify the character and the action you requested.
Identify the transaction and say if you want refund review
Include the receipt or transaction reference with the payment date and amount. Ask explicitly for a refund if that is your request; cancelling a subscription does not submit it on your behalf.
Limit payment-identification details to what is needed for this investigation. Never send the complete card number, its security code, an account password or a recovery token in your message.
Explain what content or personal data concerns you
Give a reference to the material or account information involved and explain why you are contacting us. Use a non-sensitive screenshot where sufficient, without including private exchanges unrelated to the concern.
Name the content or privacy concern in the subject rather than presenting it as a login or billing issue. Send the report directly; publicly circulating disputed material is not a substitute.
Reach our operator for company correspondence
Our operator is EverAI Limited, registration C107181.
56 Central Business Centre, Triq Is-Soll, Santa Venera SVR 1833, Malta.
Email support for correspondence about a particular account. Messages exchanged with characters or posted in a public-style room do not reach an administrative support channel.
Questions and answers
Which email address should I use for help?
Write to support@candymail.ai with the account reference and the issue you need investigated. Leave out your password and full payment-card information.
What are the operator's company details?
Our operator is EverAI Limited, registered in Malta under C107181. Use the postal address shown above for company correspondence.
How do I describe a sign-in problem to support?
Include the registered email, original login method, device, browser and exact error. Your password and recovery codes must stay out of the request.