Your Candy AI questions, answered

Browse a companion or open the custom-character builder, then begin with an introduction or a scene. Chat and supported image, video and voice tools have different controls. Ready-made Shorts and Private Content use their own access conditions.

No. Our characters generate AI responses. A photographic portrait or digital-twin listing does not mean a performer receives your messages or takes part in the conversation.

Anime and realistic describe the character's visual presentation. Read the individual profile and its feature badges to see which experiences it supports. Neither style makes the responses human-written.

Open Guys to browse male companions. Once you choose a profile, check its supported formats rather than assuming it has the same voice or media options as another character.

Set one scene and leave room for a response. For instance, say you are arriving at a mountain lodge during a power cut, introduce your role and ask the character what happens as you enter. You do not need to outline the entire story.

Write the intended fact explicitly and make the correction easy to follow. Store recurring details in the persona or memory controls your account provides. These tools help organize context, but they cannot promise error-free recall.

Free access includes five messages in total, shared across characters. We do not describe that allowance as five messages for each profile or as a balance that resets every day.

Yes: the free allowance lists one custom character and one image. That limited access is separate from a timed Premium trial and does not include unlimited generation.

The USD offer checked on November 13, 2026 collects $9.99 for the initial month, then $13.99 at monthly renewal. The other terms collect $26.97 for three months or $47.88 for a year. Your checkout confirms the applicable currency, taxes and renewal charge.

The annual offer collects the year's total at purchase. Its monthly-equivalent figure is a comparison of cost, not a schedule of twelve monthly payments. Read the amount due before confirming the plan.

Premium lists 100 tokens per month, while Premium Plus lists 330 and extra conversation tools, including memory slots and cloned chats. Review the current Plus price in the account; the Premium offer is not a quote for Plus.

Text messaging and media are different allowances. A picture, clip, voice action or prepared-content unlock may spend tokens even with unlimited paid text chat. Check the price on the action you are about to take.

Subscription tokens are described as a monthly allocation, including with a longer billing term. Buying an annual subscription does not mean the entire year's monthly tokens arrive as one balance immediately.

Do not rely on a balance being kept indefinitely. Read the conditions attached to your plan and token purchase. If you need a definite answer about a remaining balance, ask support before the paid access expires.

Check the offer in the purchase flow and compare its final total with the renewal conditions. A code shown on another site may be expired, limited to a different purchase or inapplicable to renewal.

Use the image option supported in that conversation or the image tool. Describe the setting, outfit, pose, light and composition, then review the cost. A short, coherent scene is easier to refine than conflicting instructions.

Keep the request simple and revise one feature at a time, such as framing or lighting. A completed picture with an unwanted detail is different from a blocked request or failed generation; the next troubleshooting step depends on which happened.

Build Your Video uses the available character, action, location and partner presets. Completed results appear in My Generations. Image-to-video is another supported workflow, with a different starting point.

No shared set of controls is promised. They are separate experiences, so check the tool you are using for its actual presets, duration, resolution and editing choices instead of transferring assumptions from another screen.

Shorts are prepared episodes with their own stories. They are neither recordings of your conversation nor a fresh clip generated from its prompt. Review access for the particular episode you want to open.

Cams is a simulated AI-room format, not a human performer broadcasting a webcam. Its room messaging and presentation do not establish that a real person is watching or responding to you.

With a supported character, enter Live Action through the profile or the joystick in chat. The action menu sits at the lower right. This format requires Premium, and individual actions can use tokens.

You open the prepared content specified by that pack, rather than commissioning a new generated picture. Read the pack details and the payment or token conditions attached to the unlock.

Check the voice and call options shown for the particular character and account. Playing a spoken message and entering a call are separate actions. Neither should be assumed free of token charges.

Use the rate shown when you start the call. The published beta example of three tokens a minute illustrates that version of the feature; it is not a permanent universal rate for all voice options.

We do not promise complete or permanent recall. Saved conversations, stored memory notes and the model's current context have different roles. Keep your own important story notes and correct a missed fact when necessary.

Premium Plus lists 20 memory slots and five cloned chats. These are counts of available conversation-management tools, not a published measure of how much context a model can process.

For the supported custom-character control called Switch to Roleplay Mode, the change is documented as permanent. Read its confirmation before applying it to a character; it is not an on-and-off intensity setting.

Inspect the image-request and proactive-media settings available for the relevant chat mode. Controls vary by supported mode; a realistic character portrait alone does not tell you which switches the conversation includes.

We do not specify a single language model for every conversation in our public feature information. Character-builder versions and account memory slots refer to different tools, so neither tells you which model answers a chat.

Ask for the kind of detail missing from the last answer, such as setting, dialogue or reasoning behind a character's choice. Leave your own actions unwritten. A requested length can guide a response without fixing its word count.

No: the companion's definition and your persona describe different sides of the conversation. Check the character's available edit controls for an attribute change, and use persona settings for the role you play.

Those labels refer to character-builder versions, not a published choice of language model. Check the creation or upgrade options for the character and read their confirmation before making a version change.

Choose the original sign-in method and email. A second address or a different login method can take you into another account, which will not necessarily contain the chats or purchases you are looking for.

No APK is needed for our browser route. Open the web app and add a home-screen shortcut from the browser menu. A third-party package carrying our name or logo is not, by itself, an authenticated release from us.

Visit the site in Safari, open Share and select Add to Home Screen. You are creating a shortcut to web access, not installing a separate offline model or signing up for another account.

No. Messages and generation requests still need the online service. A saved page or browser bookmark is not an offline conversation engine, even if you can open the shortcut without a connection.

Match the account email and sign-in method to the purchase confirmation before buying anything again. If the plan is still missing, send support the transaction reference and relevant error details, without passwords or complete card data.

Note whether the failure affects loading, login, one conversation or a specific generation. Reload once and try a current browser. Keep the error text and time for support; a failed action alone does not prove the entire service is down.

This collection stores character bookmarks in the browser. It is not a backup of account chats, generated media or payment history, and it should not be treated as one.

Name the language you want and try a short exchange first. The language of chat, the interface and available voices are separate choices; support in one does not automatically establish support in the others.

In My Profile, go to Settings and subscription details, select Unsubscribe and complete the confirmation. Closing the site or removing a bookmark does not cancel a paid plan. A refund also requires its own request.

Cancellation ends renewal rather than the remainder of the paid term. Check the expiry date and applicable token conditions in your account so you know when access changes.

Give support the transaction reference, purchase time and reason. General direct-card purchases have a 24-hour request window and a limit of 20 used tokens. Token packs and statutory withdrawal have different conditions. A submitted request is reviewed, not automatically approved.

EverAI is the name identified in our billing information. Compare the charge with your purchase confirmation; the precise statement wording can vary with the payment provider and transaction.

Use My Profile, Settings, Danger Zone and Delete Account. Under the deletion guidance, completing account deletion before renewal cancels the subscription. It does not also submit a refund claim; that is a separate process.

No. Our privacy terms cover processing by service providers and safety review. Keep credentials, financial secrets and unnecessary sensitive information out of chat rather than relying on a no-review guarantee.

Email support@candymail.ai with a short description, the relevant content or profile identifier and the time. Avoid copying or redistributing harmful material, and leave out personal information that is not needed to understand the report.