Stop your Candy AI membership from renewing

Complete Unsubscribe in your profile settings

If you cannot find the subscription, check whether you signed in through a different method or opened another account. The cancellation control belongs to the account with the paid plan.

1. Log in using the account that holds your paid membership.
2. Go to My Profile and open Settings.
3. Open your subscription details, then select Unsubscribe.
4. Work through every confirmation and verify that the renewal status changes to cancelled.

Keep track of when existing paid access finishes

After cancellation, you can use the remainder of your current paid period without another renewal. That continuing access is separate from a refund decision; the confirmation does not reverse the payment for the term already bought.

Retain the cancellation confirmation alongside the date your paid access ends. Use those records to check whether a later payment relates to this subscription and whether cancellation completed before renewal.

Choose cancellation, a refund request or account deletion

We do not currently offer a subscription pause. Cancel if you want to prevent the next renewal, then review the available plan and terms if you decide to subscribe again later.

Send a separate request when you want a refund, or use Delete Account when you want account removal. If unused tokens affect your decision, ask our support team how that particular balance will be treated after the paid period.

Resolve an unfinished cancellation or later charge

Return to your subscription details and verify the status after completing all prompts. If the session ended or you closed the tab during confirmation, the cancellation may still be unfinished.

For help investigating a charge, send us the subscribed account email, payment date and cancellation confirmation. Keep full card numbers, security codes and passwords out of the message.

Questions and answers

Where is the Candy AI cancellation control?

Sign in to the subscribed account and go through My Profile, Settings and the subscription details to Unsubscribe. Complete the prompts, then verify that renewal is cancelled.

Does Unsubscribe also submit a refund request?

No. We stop later renewal and leave the current paid term available. Ask for a refund separately so we can review the conditions for the payment concerned.

Is there an option to put my membership on hold?

We do not currently provide pausing. To prevent another renewal, cancel the subscription instead.