Before you remove your Candy AI account

Open Delete Account in Danger Zone

Verify the account identity before taking this step. Removing one registration will not restore access to another, and choosing the wrong account is not a recovery procedure.

1. Log in to the specific account you intend to delete.
2. Go to My Profile, then open Settings.
3. Locate Danger Zone and select Delete Account.
4. Read the confirmation before proceeding; finish only if you want that account permanently removed.

Save the records you will need later

Expect to lose access through the service to preferences, usage history and information associated with the deleted account. Do not rely on support being able to bring back the account or its conversations.

Retain receipts and non-sensitive transaction references for any later billing question. Keep private exports out of public folders, and do not send an entire conversation when a payment reference is enough.

Make the change before renewal if you want it stopped

Successful account deletion completed before the renewal date also cancels an active subscription. Deleting after a renewal does not undo that charge, and deletion does not submit a refund request.

Use cancellation when you want to keep the account but prevent future renewal. You do not need to remove account access and content just to stop the next subscription payment.

Allow for legal records and unresolved charges

Do not equate a removed account with immediate erasure of every record. Legal obligations can require us to retain financial and transaction information separately from what you can access in the account.

If charges continue after deletion, contact support with the account email, payment date and relevant confirmation. Supply only the limited card-identification details requested for the investigation, never the complete number.

Questions and answers

Which settings lead to permanent account removal?

Go to My Profile > Settings > Danger Zone > Delete Account. Review the consequences and finish the confirmation only for the account you intend to remove permanently.

What happens to an active subscription when deletion succeeds?

An active subscription is cancelled if deletion finishes successfully before its renewal date. This does not automatically refund a payment already made.

How can I stop renewal while keeping my account?

Choose Unsubscribe in the subscription controls and complete cancellation. Use that route when you want renewal stopped without deleting the account or its content.