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Find out what went wrong with an image request
Check whether you are missing a control, seeing a restriction or reviewing a picture that differs from your prompt. The next step depends on which problem you have, not simply on trying the request again.
In this article
Look for image access and the chat toggle
Review the character you chose, your account access and the available balance. If the chat supports it, open Ask and check Image Generation Toggle: turning that mode off also removes its image-request suggestions.
Read the viewing or unlock message on a blurred preview. It may be asking for access rather than showing that a generation failed; check the prompt before assuming the result should open.
Refine the detail that matters most
Choose one setting and one main action, then state the visual detail you most want to correct. Remove conflicting instructions and adjust the biggest mismatch before making another attempt.
Compare each result with the previous one to see what the edit changed. Appearance can still vary, and adding technical parameters does not help if the current tool does not support them.
Follow the restriction instead of working around it
Use the restriction message and our content rules to check what was disallowed. Choose a permitted subject; changing spellings or descriptions to pursue the same prohibited material is not an acceptable workaround.
Check age and consent for what you supply as well as what you ask us to generate. Having someone's photograph does not authorise a nonconsensual intimate edit of that person.
Keep the request details before another paid attempt
Look in the account's generation or collection view for a result already created. Before spending again, note the character, requested quantity, approximate time and any error attached to the original action.
Show support the relevant status or balance with a focused screenshot. Keep private or disputed material out of public posts, even if you are trying to demonstrate the failure.
Questions and answers
How should I correct an outfit that came out wrong?
Describe the outfit clearly and remove scene instructions that conflict with it. Refine that part first rather than replacing the whole prompt; generated details can still vary.
Where can I re-enable image requests in a conversation?
Open Ask in a chat that supports the feature and check Image Generation Toggle. Re-enabling it changes that image mode, not the other paid media controls.
Will different wording make a prohibited image request allowed?
The subject still has to meet our content rules. Do not use a rewritten prompt to circumvent a restriction on the same prohibited material.